🚚 Shipping Policy

At Quantum Cow Shop, we are committed to delivering your order as quickly and smoothly as possible. To ensure transparency, this Shipping Policy explains exactly how our order processing, delivery, and tracking works.

📦 Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or U.S. public holidays will be processed on the next business day.

  • During high-volume periods (e.g., seasonal sales, holidays), processing may take up to 5 business days.

  • Once processed, your order is handed over to our fulfillment partner EPROLO for shipment.

Estimated Delivery Timeframes

United States & United Kingdom

  • Standard shipping: 5–10 business days

  • Express shipping (when available): 3–7 business days

Canada, Australia, Europe (selected regions)

  • Standard shipping: 7–15 business days

Other International Destinations

  • Standard shipping: 10–20 business days

  • Remote or rural areas: up to 30 business days

⚠️ These timeframes are estimates. Actual delivery times depend on the product, supplier warehouse location, and your shipping address.

Tracking & Notifications

  • Every order comes with a tracking number.

  • Tracking details will be sent by email once your package has shipped.

  • You can track your order via the Order Tracking page on our site or directly through the carrier’s website.

  • Tracking updates may take 1–3 business days to appear after shipment.

Shipping Delays & Exceptions

While most orders arrive on time, delays can occasionally occur due to:

  • Customs clearance procedures.

  • Weather events, natural disasters, or carrier service interruptions.

  • Global supply chain disruptions (such as during peak shopping seasons).

If such delays occur, we will keep you informed and work with our fulfillment partner to resolve the issue promptly.

Missing, Late, or Lost Orders

  • If your order has not arrived within 30 business days from the date of shipment, it will be considered lost in transit.

  • In this case, you are entitled to a full refund or replacement.

  • To help us resolve missing orders, please:

    1. Verify the shipping address provided at checkout.

    2. Check the tracking link for updates.

    3. Contact our support team at support@quantumcowshop.com with your order number.

Shipping Restrictions

  • We currently ship to most countries worldwide.

  • Certain countries may be excluded due to carrier limitations or customs restrictions.

  • If your country does not appear at checkout, please contact us before placing an order.

Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, or customs fees.

  • These charges are determined by your country’s customs office and are the responsibility of the customer.

  • We are not responsible for delays caused by customs processing.

🔒 Shipping Guarantee

  • Every order is protected by our Delivery Guarantee: if your package is not delivered within the maximum delivery timeframe (30 business days), we will issue a refund or send a replacement.

  • Damaged, defective, or incorrect items are also fully covered under our Refund & Returns Policy.

Customer Support

If you have any concerns about your shipment, contact our support team:

📧 support@quantumcowshop.com
Our team responds within 24 hours on business days.