📦 Returns and Refund Policy

At Quantum Cow Shop, we want every customer to shop with confidence! Our Refund & Returns Policy is designed to be transparent and fair, and it follows the official guidelines of our fulfillment partner, EPROLO. Please read the details below carefully so you know exactly what to expect.

✅ Situations Eligible for Refund or Replacement

We will provide a refund or send a replacement product at no extra cost in the following cases:

  1. Damaged or Defective Products

    • If the product arrives broken, damaged, or defective in any way, you are entitled to a full refund or replacement.

    • Evidence required: clear photos or videos showing the damage.

  2. Incorrect or Missing Products

    • If you receive the wrong item, the wrong size, or the wrong color, we will send the correct item or refund your payment.

    • If part of your order is missing, we will ship the missing items or issue a partial refund.

  3. Order Lost in Transit

    • If your order does not arrive within the guaranteed delivery window, you are entitled to a full refund.

    • For most orders, the maximum delivery window is 60 days from shipment.

  4. Cancellations Before Fulfillment

    • If you cancel your order before it has been processed and shipped, we will issue a full refund immediately.

❌ Situations Not Eligible for Refund or Return

To remain fair and consistent, refunds or returns cannot be provided in the following cases:

  • The shipping address provided was incorrect or incomplete.

  • Delays caused by customs clearance, strikes, or extreme logistics disruptions that are still within the estimated timeframe.

  • The order was delivered successfully, but you changed your mind afterward.

  • The wrong size, color, or product variant was chosen during checkout.

  • Requests made outside of the claim window (30 days from delivery or 60 days from shipment if not delivered).

Claim Timeframes

  • Damaged / Defective / Wrong Item → Claim must be submitted within 30 days of delivery.

  • Lost in Transit → Claim must be submitted within 60 days from the date of shipment.

How to Submit a Claim

If you believe your order qualifies for a refund or replacement, please contact us at:
support@quantumcowshop.com

When contacting us, please include:

  1. Your full name and order number.

  2. A clear description of the issue.

  3. Supporting evidence (photos, videos, or screenshots of the tracking page).

We will review your request within 2 business days and update you on the next steps.

Our Commitment

We understand that ordering online requires trust. That’s why we partner with EPROLO, a reliable global fulfillment provider that ensures:

  • Secure packaging of all items.

  • Shipments are tracked from the warehouse to your door.

  • Faster shipping options are available for the US, UK, and other major regions.

Our policy is designed to protect our customers while also ensuring smooth cooperation with our suppliers.